At RPS, our primary objective is to meet the individualized needs of every valued client. It is of utmost importance that our clients are treated equally and with respect. We believe every RPS client has both rights and obligations. For this reason, we created a Bill of Rights to clearly articulate this philosophy.
RPS Client Bill of Rights
You have the right to a relationship of trust.
Quality of Service
You have the right to the highest professional standards of excellence.
Full Fee Disclosure
You have the right to a clearly defined fee schedule.
You have the right to expect a high level of value.
You have the right to have their phone calls returned within 24 hours.
You have the right to the highest standard of security for client information and sensitive documents.
Same Day Processing
You have the right to same day processing of payments.
You have the right to a response to all issues brought to our attention within two hours of notification. RPS will then use its full complement of resources to resolve the matter with expedience.
You have the right to receive contact information for RPS staff members.
You have the right to speak with a member of the senior management team.
Recommendations based upon your needs
You have the right to expect services designed to meet their particular needs.
RPS is motivated to solve problems.
We skillfully operate by the “What vs How Rule”. We make a practice of not asking “WHAT can we do?” but rather “This is HOW we can solve” any given issue. With our creative, forward-thinking approach, we successfully resolve issues and create new payment processing solutions – solutions that will save you time and money.